Shipping Policy
Everything you need to know about CuVessel order processing, shipping, delivery, tracking, and cancellations.
Order Cancellation
At CuVessel, we do our best to cancel orders before they ship. Because we process orders quickly, cancellations aren’t always guaranteed. Once an order enters the pre-shipment stage, we can no longer cancel it.
If you haven’t received a tracking number yet and it’s after 4 PM CST or during the weekend, we’ll likely still be able to assist.
To request a cancellation, please email us at info@cuvessel.com.
Delivery Zones
We currently ship within the contiguous United States only.
Shipping Costs
- Flat shipping rate: $2.99 on all orders under $75.
- Free shipping: Automatically applied on all orders over $75.
Tracking
Once your order ships, you’ll receive an automated email with your tracking number so you can monitor your delivery.
Delivery Times
Typical delivery time for our products is 3–5 business days after shipment.
Order Cutoff Time
- Orders placed after 2 PM CST will be processed and shipped the next business day.
- Orders placed after 4 PM CST on Friday or during the weekend will ship the following Monday.
Order Handling Time
We process orders Monday–Friday, typically within a few hours of placement.
If your order is placed before our cutoff time, it will usually ship the same day.
Shipping Companies We Use
We primarily use FedEx for standard shipments and USPS for addresses with PO Boxes.
Need Help?
If you have questions about your order, shipping, tracking, or cancellation, please contact our team.